About Us

Founded in 2004, Paradigm has consistently endeavored to provide its clients with cost effective mortgage operating solutions. As the first Business Process Outsourcing (BPO) Company dedicated to mortgages in Canada, Paradigm continues to evolve, exceeding lender expectations.

Currently providing services for 17 mortgage brands and managing over $25 billion in residential mortgages across Canada, Paradigm has experienced rapid growth. This growth is facilitated by our leading industry experts, who have extensive knowledge of the mortgage market, and who are passionate about improving the mortgage experience for our clients.

Leading the market in innovation, Paradigm provides lenders with cutting-edge mortgage solutions. Pairing a service-oriented operations team with best in class technology, we pride ourselves on offering a standard of service that is second to none.