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March 28, 2016
Paradigm Quest to support mortgage broker distribution expansion at Manulife Bank

Paradigm Quest to support mortgage broker distribution expansion at Manulife Bank

Paradigm Quest Inc. ("Paradigm") has been engaged by Manulife Bank of Canada ("Manulife Bank") to deliver outsourcing services to support the Bank's expansion of their mortgage broker channel business. Paradigm is Canada's leading Business Process Outsourcing (BPO) Company in the financial services sector.

Beginning with a pilot phase on March 28, Paradigm will provide mortgage underwriting and funding support for a national expansion initiative, which will take place in stages over the next several months. Manulife Bank-certified mortgage brokers will be able to offer their customers a product suite that includes the innovative Manulife One all-in-one account and Manulife Bank Select mortgage products. The brokers will access their Manulife Bank mortgage deals and interact with Paradigm's experienced underwriting staff through Paradigm's advanced technology platform.

"Expanding our distribution through mortgage brokers nation-wide ensures our customers are able to access our products and services in the way that works best for them," said Rick Lunny, President and Chief Executive Officer, Manulife Bank. "Partnering with Paradigm Quest allows us to seamlessly work with mortgage brokers and leverage an award-winning service delivery model."

"Commencing this spring, Manulife Bank-certified brokers will enjoy outstanding products and world class servicing that our partnership brings, and this will assist with their business growth and client needs, "says Kathy Gregory, CEO and Founder of Paradigm Quest. Kathy goes on to say, "We're extremely honoured and confident in this partnership. Manulife Bank is offering Canadians powerful mortgage products that are simple and easy-to-use, backed by Manulife's leading global brand, and processed by Paradigm, a leading BPO in loan origination underwriting, servicing and collections. Paradigm's primary focus is to continuously innovate in order to provide best-in-class service to the Canadian mortgage broker channel. Paradigm's proprietary end-to-end processing platform enables Paradigm to offer its clients superior service levels, consistent risk assessment, reliable reporting and comprehensive compliance monitoring."

Manulife Bank of Canada has a team of highly knowledgeable Business Development Consultants (BDCs), providing product education, training, and ongoing support to their mortgage broker partners, who are interested in offering Manulife One and Manulife Bank Select products.

About Paradigm Quest

Launched in 2005, Paradigm Quest Inc., www.paradigmquest.com is a leading Canadian mortgage underwriting and servicing business process outsourcing company. The company has experienced rapid growth and with this new agreement currently services over $23 billion in residential mortgages across Canada. Operating with proprietary, end to end state-of-the-art technology and with extensive knowledge of the Canadian mortgage market, Paradigm offers a customizable business process management solution for multiple banks and other mortgage lenders. Paradigm has offices in Toronto, Vancouver and Montreal and is a ranked mortgage servicer by Standard & Poor's, partnering with over 14 different mortgage brands in the market place.

About Manulife Bank

Established in 1993, Manulife Bank was the first federally regulated bank opened by an insurance company in Canada. It is a Schedule l federally chartered bank and a wholly-owned subsidiary of Manulife. As Canada's first advisor-based bank, it has successfully grown to more than $20 billion in assets and serves clients across Canada.

About Manulife

Manulife Financial Corporation is a leading international financial services group providing forward-thinking solutions to help people with their big financial decisions. We operate as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. At the end of 2015, we had approximately 34,000 employees, 63,000 agents, and thousands of distribution partners, serving 20 million customers. At the end of December 2015, we had $935 billion (US$676 billion) in assets under management and administration, and in the previous 12 months we made more than $24.6 billion in benefits, interest and other payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Follow Manulife on Twitter @ManulifeNews or visit www.manulife.com or www.johnhancock.com

Media Contact:

For media related inquiries for Paradigm Quest, please contact:

Kathy Gregory, Founding President & CEO or Donald Zuill, CFO - 416-366-8606 x 2544