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How To Make A Complaint

If you have a problem or concern, tell us about it in the way that is most convenient for you.

You may contact us: 

  • By phone (toll free): 1-855-288-4855
  • By mail: Customer Service, Paradigm Quest Inc., 390 Bay Street, Suite 1800, Toronto, Ontario, M5H 2Y2;
  • By fax: 416-366-8607; or
  • By e‑mail: [email protected] 

If your concern remains unresolved, your problem will be elevated to a representative of the Senior Management Office.  If your concern continues to remain unresolved, you may contact the Ombudsman, by mail at:

Ombudsman - Paradigm Quest Inc.
390 Bay Street, Suite 1800
Toronto, Ontario
M5H 2Y2

or toll free at 1-855-288-4855

Thank you.