Did you know that your version of Internet Explorer is out of date?
To get the best possible experience using our website we recommend downloading one of the browsers below.

Internet Explorer 10, Firefox, Chrome, or Safari.

How To Make A Complaint

If you have a problem or concern, tell us about it in the way that is most convenient for you.

You may contact us: 

  • By phone (toll free): 1-855-288-4855
  • By mail : Customer Service, Paradigm Quest Inc., 390 Bay Street, Suite 1800, Toronto, Ontario, M5H 2Y2;
  • By fax: 416-366-8607; or
  • By e‑mail: [email protected] 

If your concern remains unresolved, your problem will be elevated to a representative of the Senior Management Office.  If your concern continues to remain unresolved, you may contact the Ombudsman, by mail at:

Ombudsman - Paradigm Quest Inc.
390 Bay Street, Suite 1800
Toronto, Ontario
M5H 2Y2

or toll free at 1-855-288-4855

Thank you.